GENERAL TERMS AND CONDITIONS OF SALE / RED LABEL AGENCY SERVICES
RED LABEL AGENCY specialises in digital communication on the YouTube platform. Through its website www.redlabel-agency.com the production and distribution on the YouTube platform of advertising campaigns via the Google Ads tool, designed to promote the Customer’s content and increase its visibility on the platform.
The purpose of the present General Terms and Conditions of Sale is to exclusively govern all commercial relations resulting from the subscription by a consumer or professional Client to the services of the company RED LABEL AGENCY.
They apply to all users who are natural persons or legal entities with the status of consumer or professional (hereinafter the Client) and who hold a YouTube account. Access to the Site’s services is subject to the full, express and unreserved acceptance of these General Terms and Conditions of Sale (hereinafter referred to as GTCS) and to having an account on the YouTube platform. Failing this, the Client is not authorised to access the services of RED LABEL AGENCY.
The Site and the services it offers are open to all countries of the world that do not prohibit or restrict the use of the Site. generally regulate the activity of advertisers, the production and distribution of advertising campaigns on the YouTube platform via Google Ads. If the Site and/or its services are in whole or in part prohibited or in breach of national law it is the Customer’s responsibility not to access it from this territory or from any other territory. territory where it would also be prohibited or deemed illegal.
These GCS are governed by the provisions of French law.
Together with the online sale, they constitute the contractual documents binding on the parties, to the exclusion of all other documents, brochures, catalogues and photographs of the Services, which are only indicative and non-contractual.
RED LABEL AGENCY reserves the right to modify these GTC as necessary. as well as the editorial content and prices, at any time and without prior notice, depending on the development of the Site. and its services, as well as changes in current legislation and conditions of use. and its services, as well as changes to the legislation in force and the conditions of use.
RED LABEL AGENCY offers two types of content promotion on the YouTube platform, depending on the Customer’s needs and visibility objectives:
– The “DISCOVERY” campaign, and
– The “IN STREAM” campaign.
The DISCOVERY campaign broadcasts the video chosen by the Customer as a thumbnail in the YouTube News Feed and as a suggestion via an advert in yellow on the side of the screen.
The IN STREAM campaign enables the video chosen by the Customer to be displayed on the entire screen before a video with similar content is broadcast. This display allows the user to
who views the video to subscribe directly to the Customer’s YouTube account by clicking on the “Subscribe” button.
Depending on the Customer’s desired objective in terms of visibility (i.e. the number of views they wish to obtain), five packs are available:
– 5.000 views;
– 10.000 views;
– 20.000 views;
– 50.000 views;
– 100.000 views.
The campaign durations indicated on the Site for each of the packs are given purely as an indication, and are calculated on the basis of the average durations of similar campaigns (particularly in terms of geographical area, content, number of views, keywords, etc.).
The objective set by the Client in terms of number of views depends directly on several third-party factors beyond the control of RED LABEL AGENCY, such as in particular the fluctuating price of advertising on Google Ads. In this context, RED LABEL AGENCY undertakes a strict obligation of means in order to achieve the number of views selected by the Client according to the pack chosen during the indicative average duration of the campaign.
- ORDER PROCESS
After selecting the type of Campaign required and choosing a pack (“number of views”), the Customer must then :
(1) Select the category (ad group) corresponding to the video you wish to promote: Music, YouTuber, Sport, Travel or Culture;
(2) Specify the geographical area targeted by the promotional campaign: French-speaking, English-speaking, Spanish-speaking countries, Africa, Asia or Worldwide;
(3) Reproduce the URL of the video you wish to promote;
(4) Specify (by way of indication) the keywords that the Customer would like to associate with his/her video; (5) Indicate his/her surname, first name, postal address and e-mail address.
A setup fee is systematically applied to each order, the amount of which varies according to the package chosen by the Customer (ranging from 20, 30, 40, 50 to 60 Euros inclusive of tax). This fixed price corresponds to the steps taken by RED LABEL AGENCY to process the order, to check that the video complies with the applicable rules and conditions, and to set up the Campaign via the Google Ads tool.
Once the order has been validated and the full price has been paid, the Customer will receive an order confirmation email from RED LABEL AGENCY.
The keywords specified by the Customer when ordering are optional. RED LABEL AGENCY is not obliged to use the keywords indicated by the Client for the YouTube Campaign, and may choose to replace all or part of them with other keywords that it considers more relevant, more suitable and more commercially advantageous. The choice of keywords is the exclusive responsibility of
the expertise of RED LABEL AGENCY, whose aim is to optimise the visibility of the video that is the subject of the campaign.
- PRICES AND PAYMENT TERMS
Prices are quoted in Euros, inclusive of all taxes.
Prices vary according to the view pack chosen, the geographical area targeted and the duration of the campaign.
RED LABEL AGENCY reserves the right to modify the price of its services, in particular if Google modifies its pricing conditions for Google Ads services.
Payment is made when the Customer confirms their basket, via the Stripe secure payment system. Under no circumstances will RED LABEL AGENCY have access to the contact details of any third party. the Customer’s bank account.
THE CUSTOMER GUARANTEES THAT HE/SHE HAS ALL THE NECESSARY AUTHORISATIONS FOR PERSONAL USE OF THE SELECTED MEANS OF PAYMENT.
- CONDITIONS OF ACCESS TO RED LABEL AGENCY SERVICES
To be able to access RED LABEL AGENCY’s services, the Client must (1) hold an account on the YouTube platform, (2) intended exclusively for the promotion of a lawful professional activity and in compliance with current French and European regulations and (3) comply with the requirements and all the rules of use of YouTube and Google.
The Client guarantees that the information relating to its YouTube account is accurate, current and complete and guarantees its accuracy, truthfulness and reliability at all times. He undertakes to make any changes to the information concerning him without delay, including any changes relating to his practice structure. He/she guarantees that the e-mail address and contact details (surname, first name and postal address) entered when placing the order are identical to those attached to his/her YouTube account.
The subscription to one or more services of RED LABEL AGENCY requires the knowledge and acceptance by the Client of the present GTC and the Confidentiality Policy of RED LABEL AGENCY, as well as all Google Ads rules accessible via the Google Advertising Rules Centre, and the conditions of use and rules of the YouTube platform.
The Client is solely responsible for the management and confidentiality of his/her means of authentication for his/her YouTube account (e-mail and password), which are personal and confidential. The user is solely responsible for any consequences resulting from the loss, disclosure or fraudulent or illicit use of his/her means of authentication to his/her YouTube account. The User undertakes to inform RED LABEL AGENCY without delay of any possible loss or disclosure of its means of authentication, and to proceed to the modification by renewal of the said means of authentication without delay.
- RIGHT OF WITHDRAWAL
In principle, when subscribing to a service remotely, the Customer has the right to right of withdrawal pursuant to articles L.221-1 et seq. of the Code de la This right may be exercised within fourteen (14) days of the date of purchase. subscription to the services unless the latter has requested immediate provision of the service. La The date of acceptance of the services corresponds to the date of confirmation of the Customer’s order, by payment.
Exception. By paying the price of the order, the Customer agrees to trigger the completion of the service immediately without waiting for the end of the withdrawal period, by ticking the appropriate box for this purpose. By ticking this box, the customer is informed that the service subscribed to will be fully executed before the end of the withdrawal period and expressly waives his right to withdraw from the contract. withdrawal from the said campaign.
In accordance with the legal exceptions set out in article L.221-28 1° of the Code de la the Customer unreservedly accepts these General Terms and Conditions of Use and the Terms and Conditions of Sale. and expressly waives the right to withdraw from the contract by paying the purchase price. the order and ticking the appropriate box to trigger immediate execution of the order. of the service.
- OBLIGATIONS AND COMMITMENTS OF THE CUSTOMER
The Client is free to decide on the video ad it wishes to promote via the advertising campaign subscribed to with RED LABEL AGENCY, provided that its content is legal and complies with the conditions of use of the Site, YouTube and Google Ads.
The Customer is solely responsible for the conformity of the URL link transmitted at the time of ordering and is required to check this before validating the order.
No correction or refund will be accepted by RED LABEL AGENCY after validation and payment of the order.
The Customer undertakes to submit only videos and URLs :
– For which it holds all the intellectual property rights and authorisations necessary for their distribution for promotional and commercial purposes, including on YouTube;
– Whose content complies with applicable laws, standards and regulations, in particular with regard to copyright, advertising, criminal law, consumer law and competition law;
– Whose content does not infringe the rights of third parties (such as, in particular, any composition, artistic work, musical work, clip, existing sound and trademarks) or their right to image and privacy;
– Whose content complies with the rules and conditions of YouTube and Google Ads. The Client agrees not to submit to RED LABEL AGENCY videos whose content :
– Is of a sexual or erotic nature or includes nudity, and generally constitutes pornographic or suggestive content;
– Reproduce or promote, directly or indirectly, alcoholic beverages, drugs and/or weapons;
– Relates to or promotes, directly or indirectly, gambling, games of chance or other games;
– Relate to or promote, directly or indirectly, financial products and services; – Relate to or promote, directly or indirectly, health or medication; – Be political in nature;
– Reproduce a trademark or distinctive sign belonging to a third party and protected under intellectual property law.
In any case, the Customer must ensure, prior to placing the order on the Site, that the video it wishes to submit to RED LABEL AGENCY complies with the rules imposed by Google Ads and with these GTC. Google’s advertising policies are permanently accessible at the following address:
https://support.google.com/adspolicy/topic/1626336?hl=fr&ref_topic=2996750,1308156 8. COMMITMENTS OF RED LABEL AGENCY
RED LABEL AGENCY carries out digital advertising campaigns based on real-time purchasing methods for non-guaranteed spaces, in particular by auction mechanisms, and for which the decisive purchasing criteria are the profile of the Internet user and optimisation of the message’s performance. It acts as an intermediary between the advertiser and the company selling the advertising space.
As a result, it is subject to the transparency and information obligations imposed by the Sapin Act and by Decree no. 2017-159 on digital advertising services.
The Client may access all information relating to the campaign broadcast by RED LABEL AGENCY via its YouTube account.
RED LABEL AGENCY provides the Customer, via its YouTube account, with a report specifying:
– Information enabling the effective performance of the services and their characteristics to be verified (in particular the format used for the video ad, the result of the campaign in terms of performance indicators (views, clicks, subscriptions), the total amount invoiced for the campaign and any other element agreed with Google Ads relating to the price of the spaces);
– Information enabling the Client to ensure the technical quality of the services (the technical skills as well as the technical service providers involved in carrying out the services, the identity of the consultancy actors, distinct from RED LABEL AGENCY, involved in carrying out the services and the results obtained in relation to the qualitative objectives defined by the advertiser or its agent before the launch of the campaign, such as targeting, optimisation or effectiveness);
– Information relating to the means implemented to protect the brand image and/or the advertiser’s name, all the measures implemented, including technological tools, to avoid the broadcasting of advertising messages on illicit media or in broadcasting universes signalled by the advertiser (YouTube) as being prejudicial to its brand image and reputation;
– Where applicable, the conditions for implementing the commitments entered into under charters of good practice applicable to the digital advertising sector.
- TECHNICAL CONSTRAINTS
RED LABEL AGENCY runs digital advertising campaigns on YouTube using Google Ads. RED LABEL AGENCY undertakes to process the Customer’s order and to submit the campaign request to Google Ads as soon as possible. Nevertheless, the Customer is informed and acknowledges that any broadcast of a video ordered by the Customer is strictly conditional checked and approved in advance by Google Ads and YouTube.
After validation of the order by the Customer, RED LABEL AGENCY studies the order and submits, at the latest within forty-eight (48) hours, the campaign to Google Ads and YouTube for acceptance. RED LABEL AGENCY can in no way be held responsible for any delay in the acceptance of the video campaign by Google or YouTube, nor for their refusal.
The Customer is hereby informed and acknowledges that the broadcasting of the campaign is subject to the strict condition of validation of the campaign by Google and YouTube. RED LABEL AGENCY shall in no case be held responsible for the refusal by Google or YouTube to validate and authorise the broadcasting of the said campaign.
If Google Ads or YouTube refuses to broadcast the campaign submitted by RED LABEL AGENCY in accordance with the Client’s instructions, RED LABEL AGENCY may choose either to :
– Refund the price of the order minus the set-up fee;
– Suggest that the Customer submit another video, provided that it complies with Google and YouTube rules and conditions. In the event of a second refusal of the video by Google or YouTube, the price paid in full by the Client will remain the property of RED LABEL AGENCY, without the Client being able to claim any reimbursement whatsoever.
- SUSPENSION OF THE CAMPAIGN
RED LABEL AGENCY reserves the right to suspend or delete the Campaign broadcast on YouTube, at any time, without prior notice or recourse to a court of law, and by simple notification by e-mail to the address communicated by the Client, in the event of a breach by the Client of one of its obligations under these GTC, the rules of Google Ads or YouTube, including advertising.
- INTELLECTUAL PROPERTY
11.1. Ownership of pre-existing elements by RED LABEL AGENCY
All texts, comments, works, illustrations, images, photographs, videos, diagrams, structure and organisation of the offers, and all other graphic or visual elements reproduced or represented on the Site, in particular by RED LABEL AGENCY, are strictly reserved under copyright and industrial property law for the entire world.
In this respect, and in accordance with the provisions of the Intellectual Property Code, only private use is authorised, subject to different or even more restrictive provisions of the Intellectual Property Code.
Any reproduction or representation of all or part of the Site, including the graphic charters and any other graphic or visual elements found directly on the Site, is strictly prohibited.
The company names, trademarks and distinctive signs reproduced on the Site are protected under intellectual property law. The reproduction or representation of all or part of any of the aforementioned signs is strictly prohibited.
The User also undertakes not to (1) extract, by permanent or temporary transfer, all or a qualitatively or quantitatively substantial part of the content of the Site onto any other medium, by any means and in any form whatsoever, or (2) re-use, by making available to the public, any part of the content of the Site.
making available to the public all or a qualitatively or quantitatively substantial part of the content of the Site, in any form whatsoever.
11.2. Licence of use granted by the Client to RED LABEL AGENCY
The Client grants RED LABEL AGENCY, free of charge and non-exclusively, a licence to use and exploit the video, its content and its title (hereinafter the Content) for which it guarantees to be the owner and/or holder of the rights.
This licence is granted for the entire world, for the entire legal duration of the intellectual property rights and in all forms, presentations and by all processes, both current and future, for promotional purposes on the YouTube platform.
This licence includes reproduction and representation rights, as follows:
–The right of reproduction which includes in particular the right to fix, digitize, reproduce, edit, exploit, establish all or part of the Content by all digital means, by all processes on the Google Ads account of RED LABEL AGENCY and on the YouTube platform;
– The right of representation, which includes in particular the right to represent or have represented, to broadcast or have broadcast, to publish or have published, to exploit or have exploited all or part of the Content, free of charge or against payment, on all existing or future digital media, on the Google Ads account of RED LABEL AGENCY and on the YouTube platform;
– The right to adapt, which includes in particular the right to retouch, modify, arrange, translate into any language and computer language, cut, compress, develop and modify, integrate into a new or pre-existing work, all or part of the Content, which may include corrections of language, colour and cropping, the enhancement or preservation of details and any corrections made necessary, by all processes and on all media (physical and digital) known or unknown to date, existing or future, foreseeable or unforeseeable, whatever the mode of exploitation, including on all sites, digital networks and fibre optics, and in as many copies as RED LABEL AGENCY wishes.
The Client guarantees RED LABEL AGENCY that it is the owner of the rights to the video or that it has without restriction or reservation the authorisations necessary for its use under the conditions set out above. In this context, he/she guarantees RED LABEL AGENCY against any recourse, dispute, action for infringement relating to the Content submitted by him/her on the Site, destined for the YouTube platform. In this respect and in the event of recourse or challenge by a third party, the user undertakes to inform RED LABEL AGENCY without delay and to raise the latter as guarantor so that it will not be concerned, including in the event of recourse by Google or YouTube.
The Site reserves the right to suspend or delete any video campaign broadcast on the YouTube platform that is contested or claimed by a user or a third party. In this event, the Customer undertakes to provide a written response to the user or third party who made the complaint as soon as possible and no later than one month (1) following receipt or knowledge by the Customer of the complaint.
- RESPONSIBILITY OF RED LABEL AGENCY
The Client is informed that RED LABEL AGENCY is subject to an obligation of means regarding the full realisation of the services, insofar as this is strictly conditioned by the validation of the campaigns by the companies Google and YouTube. RED LABEL AGENCY may temporarily interrupt access to its Site for technical reasons, and in particular to carry out maintenance. It may also be required to temporarily interrupt access to the YouTube platform and/or its Google Ads account for reasons beyond its control, particularly technical reasons such as computer maintenance.
The Client expressly accepts the interruptions of the Site and those of the YouTube platform and Google Ads, and renounces exercising any claim and/or recourse on this subject against RED LABEL AGENCY, whatever the circumstances, origins and consequences of the said interruption.
RED LABEL AGENCY is not responsible for the use made by the Client of its YouTube account, nor for the content it broadcasts, nor for the number of views of the campaign on YouTube.
Furthermore, it shall not be held liable for any action or recourse by a third party, in particular in the event of :
–Use of the services of RED LABEL AGENCY, Google Ads and YouTube in a manner that does not comply with or is not provided for in these GTC and any other contractual document enforceable against the Customer (in particular the advertising rules of Google Ads);
–Use of all or part of the Site when RED LABEL AGENCY, following a difficulty or for any reason whatsoever, had recommended suspending use;
– Use of the Site and the YouTube platform in an environment that does not comply with that indicated by RED LABEL AGENCY and by Google Ads and YouTube, or according to a configuration that does not respect the technical requirements of RED LABEL AGENCY, or in connection with programs or data or titles of third parties not authorised by RED LABEL AGENCY, Google Ads and/or YouTube;
–The occurrence of any damage resulting from a fault, negligence or breach of contract on the part of the Customer (with regard to RED LABEL AGENCY, Google Ads or YouTube);
– Use of the Site and its services in connection with third-party software, applications or computer services not supplied or endorsed by RED LABEL AGENCY and likely to affect the services or data of the Site or YouTube;
– Information, images, sounds, texts, videos contrary to current legislation and regulations, submitted to RED LABEL AGENCY with a view to a video campaign on YouTube;
– Violation of intellectual property rights relating to the video submitted to RED LABEL AGENCY, in whole or in part, without the express agreement of the author.
RED LABEL AGENCY may under no circumstances be held responsible for any direct or indirect prejudice suffered by the Client or by YouTube which may arise as a result of or at the time of the execution of the present contract and its consequences or of any network malfunction preventing the Client from accessing YouTube. proper operation of the site or the YouTube platform. Indirect damage includes, but is not limited to, loss of earnings, lost or unrealized sales, loss of data, commercial loss, loss of turnover or profit, loss of customers, loss of opportunity, damage to image, cost of obtaining a substitute service or technology, damage to equipment and materials, any consequence of a virus, bug, anomaly or computer failure and more generally any damage caused to the computer or other equipment used by the Customer. to use the Site.
RED LABEL AGENCY reserves the right to develop, modify or redesign, in whole or in part, the Site and its services at any time.
RED LABEL AGENCY is not a party to the contract for the use of YouTube platform services signed by the Client. The Client alone assumes full responsibility for the execution, non-execution and consequences linked to the use of the YouTube platform and the content it chooses to broadcast, including via the intermediary of RED LABEL AGENCY.
In any event, RED LABEL AGENCY’s liability for content broadcast on YouTube is covered from the date of validation of said campaign by Google Ads.
12.2. Limitation of liability in respect of Professional Customers
In the event that the responsibility of RED LABEL AGENCY is retained, the Parties agree that – all sums combined – RED LABEL AGENCY may not be required to pay an amount greater than the total amount of the last order paid by the Client prior to the date of occurrence of the event giving rise to responsibility.
The Parties agree that this limitation of liability forms an integral part of the contractual process between them and has been one of the essential elements taken into account in determining the amount of commission hereunder. The Parties therefore acknowledge that the prices agreed reflect the allocation of risk between them and the resulting limitation of liability.
It is expressly agreed between the Parties that in the absence of the Client having engaged the contractual responsibility of RED LABEL AGENCY, by means of legal action, within a period of ONE (1) year from the date of the occurrence of the damage, the Client will be deemed to have waived its right to take advantage of any possible contractual breach.
12.3. Force majeure
Force majeure shall be deemed to be any act or circumstance that is irresistible, external to the unforeseeable, unavoidable, beyond the control of the parties and which cannot be despite all reasonable efforts to the contrary. The affected area by such circumstances will notify the other within ten working days of the date on which the she will have been made aware of it. The two parties will then meet within three months, unless it is impossible due to force majeure, to examine the impact of the event, and agree the conditions under which the performance of the contract will continue. If the case of force majeure If the duration of a major event exceeds one month, these GTCS may be immediately amended. terminated by the injured party.
The following are considered to be cases of force majeure or fortuitous events, in addition to those listed below which are generally accepted by the jurisprudence of French courts and tribunals: earthquakes, fires, storms, floods, lightning strikes, the shutdown of power telecommunication or difficulties specific to telecommunication networks external to Customers.
- PERSONAL DATA
RED LABEL AGENCY, which publishes and operates the Site, is responsible for the processing relating to the use of the Site and its services within the meaning of the Regulations in force (including Regulation (EU) n°2016/679 on the protection of personal data applicable as from 25 May 2018, Law n°78-17 of 6 January 1978 known as the amended Data Protection Act, and any regulations supplementing, amending or replacing the latter).
Under no circumstances is RED LABEL AGENCY responsible for processing relating to payment and the use of the YouTube platform.
The Client’s personal data likely to be collected and processed by RED LABEL AGENCY (i.e. surname, first name, e-mail, postal address, country of residence) are necessary for the management of the order, the processing and follow-up of campaigns, commercial prospecting including by third parties, the fight against fraud, the security of the Site and knowledge of the Client and Client statistics and performance.
It may be passed on to commercial and technical partners, suppliers and independent third parties (within and outside Europe) who contribute to this relationship, such as those responsible for providing services, managing the Site, fulfilling and processing orders and making payments. This information and data is also kept for security purposes, to comply with legal and regulatory obligations and to enable the Site to improve and personalise the offers it provides.
In accordance with the Regulations in force, the Customer, providing proof of his/her identity (to enable the Site to verify identity in the event of legitimate doubt), has a right of access, rectification, opposition, deletion and portability of his/her personal data. He or she may require the controller to rectify, complete, update, block or delete any personal data concerning him or her that is inaccurate, incomplete, equivocal, out of date or whose collection, use, communication or storage is prohibited.
Dans ce cas, il suffit de faire la demande par e-mail à firstname.lastname@example.org or by post to Société RED LABEL AGENCY, 37 boulevard Dubouchage 06000 Nice. In order to facilitate the processing of the request, it is recommended that it be accompanied by a photocopy of a valid identity document bearing the Customer’s signature and specifying the address to which the reply should be sent. A reply will be sent to you within 2 months of receipt of the request.
In the same way, the heirs of a deceased person who can prove their identity may, if elements brought to their attention lead them to believe that the personal data concerning them which is the subject of a processing operation has not been updated, require the data controller to take the death into account and to update the data accordingly. If the heirs so request, the data controller must prove, at no cost to the requesting party, that it has carried out the operations required by law. by virtue of the preceding paragraph.
For security and reliability purposes, connection logs will be kept for 12 months.
- GENERAL PROVISIONS
14.1. No waiver
The fact that one of the Parties refrains, at any time, from taking advantage of the non-performance by the other Party of any of its obligations resulting from a clause of these GTC shall not imply a waiver by the said Party of the rights conferred by the said clause or any other clause of the GTC.
14.2. Permanence of the contract
The invalidity of any clause in these GCS shall not affect the validity of the others. The present contract shall continue in the absence of the cancelled provision unless the cancelled clause renders the continuation of the contract impossible or unbalanced in relation to the initial agreements.
If one or more of the stipulations herein are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations shall retain their full validity unless they are inseparable from the invalid stipulation.
14.3. Title of clauses
The headings at the beginning of each article are for ease of reference only and may under no circumstances be used as a pretext for any interpretation or distortion of the clauses to which they refer. In the event of difficulty of interpretation or contradiction between the content of a clause and its title, the latter shall be deemed to be unwritten.
14.4. Evidence agreement
In accordance with article 1316-2 of the French Civil Code, the parties intend to lay down, within the framework of the services, the rules relating to the evidence admissible between them in the event of a dispute and to its evidential value. The following provisions thus constitute the agreement of proof between the parties, who undertake to respect this site.
RED LABEL AGENCY and the Client undertake to accept that in the event of a dispute, the data resulting from any computer, digital or e-mail recording, as well as any element transmitted by the Client, constitute proof of acceptance of the present GTC. The Parties irrevocably accept that, in the event of a dispute, the scope of these documents, information and recordings is that accorded to an original, in the sense of a written paper document, signed by hand.
- APPLICABLE LAW AND JURISDICTION
These GCS are governed by French law.
In the event of a dispute between RED LABEL AGENCY and a Client, the latter shall endeavour to find an . amicable solution.
If no amicable agreement can be reached, the consumer Customer may refer the matter free of charge to the Association of European Mediators (AME CONSO), within one year of the date on which the complaint was lodged. written complaint addressed to RED LABEL AGENCY..
Referral to the Consumer Ombudsman must be made :
– Or by completing the form provided on the AME CONSO website: www.mediationconso-ame.com
– Or by post addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS.
Online Dispute Resolution Platform: In accordance with Article 14 of Regulation (EU) n°524/2013, the European Commission has set up an Online Settlement platform disputes, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at next : https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
Any dispute relating to the validity, interpretation, performance or non-performance of these GCS governing the relationship between the Site and the Professional Customer shall be subject to the jurisdiction of the Courts of the place of residence of the Professional Customer. of the Court of Appeal of Aix en Provence